I used to work in a department store where there was a manager who ruled with something of a manicured iron fist. She actually used to get kicks out of reprimanding staff and subverting their relationships, which she would achieve in very subtle ways. She was a maestro of negativity, conducting us like an orchestra and luring us into making mistakes, just so that she could make a show of whichever poor wretch was on her hitlist that day.
She wasn’t without charm, though, which is why I thought that she would make a great villain. The longer I worked there, the more rumours I heard and the more I saw with my own eyes, the more intriguing she became. She used the workplace hierarchy and corporate targets for her own ends, none of which were actually concerned with profit margins.
This, and certain other experiences led me to study psychology in a bid to demystify the motives in any kind of cruelty, whereupon I learnt about psychopathy and its causes/effects. When writing A Smaller Hell, I took an example of a philanthropist in Joseph Williamson, who built the famous tunnels in Liverpool, and summoned him in the founder of the department store: Commander Clarence Tanner. The idea was to have Dianne Doyle be a personification of slick and shiny corporate psychopathy in contrast to Tanner’s long-standing philosophy of providing work for the families of the town, giving to charity and generally keeping a fire burning for the community to rally round.
I don’t like the fact that business has become all-consuming and all-important. It’s made me uncomfortable for a long time and the more I learn about the skulduggery that underpins the corporate world, the more I become convinced that my fears are well-founded. I find it vulgar – even creepy – when people say “it’s good for the economy” about some morally-dubious initiative that our politicians are undertaking, as if the economy is some kind of god or idol that we should all kneel and worship, even at the expense of our own humanity.
Dianne Doyle is the face that I’ve given to those fears. She is everything that’s dangerous about money and sex. She’s also the mischievous authoritarian and cruel hedonist, whose greatest act of manipulation and deception is charted in A Smaller Hell and unfolds to reveal that “the Devil can sometimes do a very gentlemanly thing”, as Robert Louis Stevenson said.
Download your free Kindle ebook between 5th-9th March 2015 here for US readers, and here for UK readers. It’s a jolly jaunt about sex and violence, hierarchy and corruption, that sort of thing – all set in a department store in northern England. Here’s what A Smaller Hell’s latest Amazon review said:
“Beautifully written with rich imagery; the atmosphere is surreal but tense. Tony Black is in hiding and will take work wherever he can, even if he’s warned to stay away from Tanner’s Department Store over and over again. Tony soon begins to see how completely Ms Doyle controls her employees, and how cruelly she exploits them. She is the tyrant of Tanner’s, she has four police officers under her thumb, and she always gets what she wants … or else.” – ***** Susanna
It wasn’t that bad. My father often tells me about his father’s job as a steeplejack: that sounds bad. At least I was indoors and not teetering hundreds of feet above the cold, hard ground.
At the interview, I didn’t have a panic attack and smash up a waiting room as Tony Black does in A Smaller Hell. Instead, I was sneered at by a snotty manager for ten minutes before she found out where I went to school and then it was all la-de-da-do-you-know-so-and-so. I knew a few people and suddenly I was the perfect candidate. Never once did she mention the exam grades I had sweated over, or the money I’d raised for charity, or my love of Satie, just the fact that it was lovely to have another Old Birkonian on board. Jolly good show.
I was being welcomed into the inner sanctum of an institution. The lethal polished floors and automatic doors; the toy guns; the sparkling jewellery displays; the luxurious waft of the perfume counters; the smell of the posh Rombout’s coffee and Welsh Rarebit in the cafe. I was usually accompanied by my nan, who would take me there on the bus while my parents were at work.
At 6 years old, the Toy department was sacred ground, scented with erasers, bubblegum and gunpowder from the caps for the toy guns. With the acquisition of a new toy, adventure inevitably followed. At 10 years old, I became obsessed with writing equipment, and would often be shooed away from peering into the glowing glass cabinets. By 16, I was Christmas shopping there with my first girlfriend. We wore scarves and puffer jackets, and I remember her fingers feeling skinny even through her rainbow-coloured wool gloves. She had long black hair, pale skin and green eyes. Her fine cheekbones were always rouged by the cold weather and she shivered a lot in her rusty Nissan Micra with no heater, which made her look very fragile and beautiful.
And so at 24, I found myself working in this castle of memories. And like every good castle, it had a hierarchy within its walls – and like every good hierarchy, it had its tyrants, climbers and victims. It was very much like returning to school. Every morning, I would feel the polyester of my tie catch on the callouses of my left hand’s fingertips: a stark reminder that the dizzying heights of yesteryear – with its six-figure record deal offers, hotel rooms in Manhattan, yachts in Marina Del Rey, famous rock lawyers and all the rest of it – were long gone. Every morning was soundtracked by a lonely drizzle and painted entirely in grey. I was rather disappointed at how things had turned out, apart from being in love with a girl named after a fruit.
The relationship with the fruit girl had deteriorated somewhat since I had returned from America. The hotshot lawyer had turned down the record deal, confident in offers from Sony, Columbia and Epic that never came. Having been with me for several years as a broke musician already, she drank a whole bottle of wine one night and hit me with this: “If you were going to make it by now, you would have.”
I was still deeply in love with this girl, even if she wasn’t in love with me. We’d been together for years and she had been my best friend almost since the day we met. I already felt as though I’d let everybody down after so much hope had been built up over the American showcases. It was like being written into some Kafkan nightmare. She stopped coming to my gigs, stopped calling me and eventually ran off with one of her classmates at uni. I was heartbroken.
Nevertheless, every day, I tightened my polyester noose and bought my bus ticket. Every day, The George and Dragon’s warm wafts of stale ale would greet me on the way in and out of work. Every day, I would get told off for being late back in from my lunch break, even though it would be a matter of seconds. Every day, I would fantasise about windmilling through the China and Crystal departments like someone on day release, just to see the look on my boss’ face.